Frequently Asked Questions

Allergies & Ingredient Sensitivities:

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Are your products allergy safe?

No. Moon Magik LLC is not an allergen-free facility. Our products may contain or be produced around herbs, botanicals, flowers, spices, resins, carrier oils, essential oils, fragrance ingredients, beeswax, and other naturally derived materials. Cross-contact between ingredients is possible during manufacturing, packaging, and storage.

If you have allergies, asthma, sensitive skin, or known ingredient sensitivities you may contact us within 24 hours of purchase with any questions or concerns at moonmagikllc@gmail.com. Because our products are crafted using spellwork, recipes may change batch to batch based upon spiritual or energetic needs. As a result, we cannot confirm or guarantee the absence of specific ingredients in our standard blends. Discontinue use immediately if irritation redness, swelling, difficulty breathing or any other adverse reaction occurs, and seek appropriate medical care if necessary.

Moon Magik LLC is not responsible for allergic reactions or sensitivities resulting from the use or misuse of our products.

Are your products intended to treat medical conditions?

NO. Moon Magik LLC products are sold as spiritual, ritual, aromatic, and skin care (not cosmetics). They are not intended to diagnose, treat, cure , or prevent any disease or medical condition. Any historical, folkloric, or traditional information provided about herbs, oils, resins, or other ingredients is offered for educational purposes only and should not be interpreted as medical advice or evidence of effectiveness. Moon Magik LLC does not prescribe any treatment, nor diagnose any medical conditions. Products or packaging has not been evaluated by the Food and Drug Administration.

Always consult with a licensed healthcare professional regarding any medical advice or evidence of effectiveness.

Can I use your products if I am pregnant or breastfeeding?

We recommend speaking with your physician, obstetrician, midwife, or other qualified healthcare professional before using ANY topical product containing essential oils, botanicals, fragrances, or herbal ingredients during pregnancy or while breast feeding. Because every pregnancy is different, Moon Magik LLC, cannot determine whether a product is appropriate for your individual circumstances and makes no safety claims regarding use during pregnancy or lactation.

Can your products be used on children?

Our products are intended for adult use, unless otherwise specifically stated. Keep all products out of reach of children.

Can your products be used on or around pets?

Many essential oils, herbs, fragrances, and botanical ingredients may not be safe for pets. Moon Magik LLC products are not intended for veterinary use and should NEVER be applied to animals of any species. Keep all products securely stored away from animals.

Why does it take so long for restocks?

Many of our products begin long before they’re ever poured into a bottle. We responsibly wild forage or grow many of our botanical ingredients, which means we harvest them by hand and only when they’re in season and abundant. After harvesting, the plants must be properly cleaned, dried, infused, and allowed to fully process before they can be used. This isn’t something we can rush without compromising quality. We choose to work with nature’s timeline rather than cut corners, so occasional delays in restocking are simply part of creating authentic, handcrafted products.

Why do you sometimes use different ingredients in your products?

As stated above, we wild forage or grow many of our ingredients. Working with what nature provides, does not mean we can guarantee the same ingredients twice. Sometimes the botanicals may be substituted. However, each and every ingredient will coincide with the same spiritual and energetic properties needed to produce our handcrafted spelled items.

Why do some of your batches smell different?

Many of our products begin long before they’re ever poured into a bottle. We responsibly wild forage or grow many of our botanical ingredients, which means we harvest them by hand and only when they’re in season and abundant. After harvesting, the plants must be properly cleaned, dried, infused, and allowed to fully process before they can be used. This isn’t something we can rush without compromising quality. We choose to work with nature’s timeline rather than cut corners, so occasional delays in restocking are simply part of creating authentic, handcrafted products.

As stated above, we wild forage or grow many of our ingredients. Working with what nature provides, does not mean we can guarantee the same ingredients twice. Sometimes the botanicals may be substituted. However, each and every ingredient will coincide with the same spiritual and energetic properties needed to produce our handcrafted spelled items.

Are your spell oils perfume oils?

NO! All of our spell oils are lightly scented and spiritually enhanced with essential oils. The “smell” is not the main function of what our oils are intended for. Please note you are buying a SPELLED item, a spiritual curio, and not a perfume oil.

How should I store the oils and/or skin care items?

The oils have a 6 month shelf life, but should be kept in a cool dark place to retain scent. Some scents may last longer depending on the botanicals within it. Keep out of heat and direct sunlight.

Do your products guarantee spiritual results?

No. We do not guarantee any spiritual, energetic, or ritual outcome. Our products are handcrafted as tools to support personal spiritual and ritual practices. Like any spiritual tool, their use is shaped by the individual's beliefs, intentions, knowledge, and personal practice. Spiritual experiences are deeply personal and can vary significantly from one person to another.

Moon Magik LLC makes no guarantees regarding specific spiritual, energetic, emotional, financial, or personal results from the use of any product. By purchasing our products, you acknowledge that they are intended to complement your own practice, not replace your discernment, personal responsibility, or professional medical, legal, financial, or mental health advice where applicable.

How do you make your spelled oils, spelled?

The spiritual aspect of our work is just as important as the physical craftsmanship. Each batch is intentionally prepared within a ritual framework that reflects the purpose of the formula. Rather than relying on trends or aesthetics, our process is rooted in focused intention, traditional practices, and respect for the materials we work with. We believe a spiritual tool should be created with the same care that we hope our customers bring to their own practice. While we cannot guarantee spiritual outcomes, we can promise that every product is handcrafted with intention, respect, and a genuine dedication to the craft.

When you purchase and/or use our products, you agree to fully release, indemnify, and hold harmless, Moon Magik LLC, its principals, owners, personal representatives, consultants, employees, and assignees from any claim, liability whatsoever for any damage or injury consisting of: personal, financial, emotional, psychological or otherwise; which you may incur arising at any time out of or in relation to your use of the products sold on this website.

Shipping And Refund Policy

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When will my order ship?

Processing times are estimates. Orders may take a week-2 weeks to process, before they are shipped. Once shipped, delivery typically take 5-7 business days. Once your order is processed you will receive tracking information, and can monitor tracking information.

My order is delayed. What do I do?

We are not responsible for delayed packages. It is your responsibility to provide the correct address for your order. Moon Magik is not responsible for carrier delays caused by severe weather, natural disasters, holidays, nor other events outside of our control.

My order is lost or stolen, what now?

If your tracking number shows your package as Delivered, but you did not receive it, please: Check around your property, and with household members. Ask neighbors if they accepted the package. Contract your local post office or shipping carrier, as GPS delivery coordinates may be available. Wait 24hours, as carriers occasionally mark packages as delivered before they actually arrive. If your package is still missing after completing these steps, notifiy us within 5 days of the delivery date. While we are not responsible for packages stolen after confirmed delivery, we understand that these situations are frustrating. We review theft claims on a case-by-case basis, and may assist at our discretion. Repeat claims or suspected fraudulent claims may not be eligible for replacement or refund.

Do you ship to my country/internationally?

At this moment, we do not ship outside of the U.S.

Do you accept returns or refunds?

Due to the nature of our products we cannot accept returns. For our online shop, we accept cancellations/refunds within 24 hours of purchase. If you have any issues with your order, please contact us at moonmagikllc@gmail.com within 24 hours of receipt of shipment.

I made a mistake on my address. Can I change it?

Please make sure to double check your address, so we can ensure your package gets to you. If you need to change your address please contact us at moonmagikllc@gmail.com within 24 hours of purchase to change your address. If we do not receive your email, then your order will be fulfilled with the address supplied in the original order. Customers are responsible to provide the correct address.

Something is missing from my order/something is broken in my order, what do I do?

Please contact our team at moonmagikllc@gmail.com. Please include your order number, a photo of your order, photos of your broken items, all packaging materials, and the shipping label. Failure to provide photographs may prevent us from filing a claim with the carrier. Once your claim is reviewed, we will provide a replacement, store credit, or a refund when appropriate.

I ordered a couple of times. Can I combine my orders?

We are no longer offering a combination of orders.

My package said it was returned to sender. How can I get the package sent back out?

If a package is sent back to us, because it was unclaimed or refused by the customer, shipping charges are non-refundable. Customers are responsible for the cost of reshipping the order.

Still Have Questions?